Last updated 2 March 2026 1. What this policy covers 1.1 Norfolk Natural Living is committed to protecting your personal information and handling it lawfully fairly and transparently. This Privacy & Cookie Policy explains how we collect use store share and protect your personal data when you visit our website place an order contact us subscribe to marketing or otherwise interact with us.
1.2 This policy applies to personal data collected through our website and through communications with us by email telephone social media or in person.
1.3 Please read this policy carefully so that you understand how and why we use your personal data.
2. About us 2.1 Norfolk Natural Living Limited is a company registered in England and Wales under company number 11962303.
2.2 Our registered office address is Unit 40 East Coast Business, Clenchwarton Road, West Lynn, King's Lynn, PE34 3LW, GB.
2.3 Our VAT number is GB335069111.
2.4 For the purposes of UK data protection law, Norfolk Natural Living Limited is the data controller responsible for your personal data.
2.5 If you have any questions about this policy or how we use your data you can contact us using the details below: Email:hello@norfolknaturalliving.com Telephone: 01553 775758 Post: Norfolk Natural Living Limited, Unit 40 East Coast Business, Clenchwarton Road, West Lynn, King's Lynn, PE34 3LW, GB
3. Other terms that may apply
3.1 Our website terms and conditions also apply to your use of our website and any purchases made from us.
3.2 We may provide additional privacy notices on specific occasions when we collect or process personal data. Those notices supplement this policy and do not override it.
3.3 Our website may contain links to third party websites plug ins or applications. If you follow those links or enable those connections third parties may collect or share data about you. We do not control those third party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.
4. The personal data we collect
4.1 Personal data means any information about an individual from which that person can be identified.
4.2 We may collect use store and transfer different kinds of personal data about you including: Identity data such as your first name last name title and where relevant company name. Contact data such as your billing address delivery address email address and telephone number. Financial data such as limited payment information required to process payments through our payment providers. Transaction data such as details about the products you purchase payments made refunds and delivery information. Technical data such as your IP address browser type and version time zone setting device information operating system and platform. Usage data such as information about how you use our website including pages viewed click paths time spent on pages products viewed and how you interact with our emails or advertisements. Profile data such as your account information purchase history preferences feedback survey responses and whether you have entered promotions or requested marketing from us. Marketing and communications data such as your preferences in receiving marketing from us and your communication preferences.
4.3 We do not intentionally collect special category data such as health information unless you provide it to us voluntarily in the course of a customer service request and we need it to respond appropriately.
5. How we collect your personal data
5.1 We collect personal data from and about you through: Direct interactions. You may give us your personal data by filling in forms on our website placing an order creating an account subscribing to our newsletter entering a competition contacting us by phone or email leaving a review or corresponding with us in any other way. Automated technologies or interactions. As you interact with our website we may automatically collect technical and usage data through cookies pixels server logs and similar technologies. Third parties. We may receive personal data from third party service providers including Shopify payment providers analytics providers advertising platforms delivery partners and marketing platforms.
6. How we use your personal data
6.1 We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances: where we need to perform a contract with you
Cookie Policy
Cookies are small text files placed on your device when you visit a website. They help the website function correctly improve performance and allow us to understand how visitors use our site.
When you visit the Norfolk Natural Living website cookies and similar technologies such as pixels and tags may be placed on your device by us or by trusted third party services.
We use the following categories of cookies.
Strictly necessary cookies These cookies are essential for the operation of our website. They enable core functionality such as page navigation secure login shopping basket features and checkout. These cookies are provided primarily through our ecommerce platform Shopify and cannot be switched off because the site would not function correctly without them.
Analytics cookies These cookies allow us to recognise and count visitors and understand how people move around the website. This helps us improve the way the site works for example by ensuring that users can easily find what they are looking for. We use Google Analytics for this purpose.
Marketing and advertising cookies These cookies track browsing activity and interactions with advertisements. They allow us and our advertising partners to measure the effectiveness of advertising campaigns and show advertisements that may be relevant to your interests. On our website these technologies include Meta tracking pixels and TikTok tracking pixels.
Functionality cookies These cookies allow the website to remember choices you make such as your region language or account preferences so that we can provide a more personalised experience.
Email and marketing technologies We may use tracking technologies within our email communications through our marketing platform Klaviyo. These technologies allow us to understand whether emails have been opened or links clicked so that we can improve our communications.
Third party cookies Some cookies and tracking technologies are placed by third party providers that help us operate our website services and marketing. These include Shopify Google Analytics Meta TikTok Klaviyo and payment providers such as Shopify Payments Stripe and Apple Pay.
Managing cookies When you first visit our website you will be asked to choose whether to accept non essential cookies through our cookie banner. You can change your cookie preferences at any time through the cookie settings on our website.
Most web browsers also allow you to control cookies through browser settings. If you choose to disable cookies some parts of the website may not function correctly including shopping basket and checkout features.
You can find more information about cookies and how to manage them at www.allaboutcookies.org.
